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Refund policy

The consumer is entitled to inform the seller that he will renounce the purchase, without payment of a fine and without stating a motive, within 14 calendar days from the day following the delivery.

In the event the consumer invokes this possibility, he/she must return the items at his/her own risk and costs to Gigant. Items which have been specifically designed for Customer and/or which may decay soon will not be taken back and Customer cannot invoke the withdrawal clause for this.

Returned items will only be accepted by Gigant on the condition that you have not used the items.

For a return shipment you must observe the following procedure:
Step 1: Contact us through our email address and state your order number. We will send you our return instructions by email. The return costs, which we mention in this email, must be paid by you.

Step 2: Pack the items before you return them (only return non-used items, in original packaging and completely with original labels, accessories, user instructions, and guarantee). The original package also prevents damage when the items are returned.

Step 3: Print the return label and stick it on the box/boxes. The received label will contain all information to let the return shipment proceed well (your data, our delivery address, the courier’s name).

Step 4: If you have any questions after step 3, do not hesitate to contact us. If you do not have any questions, the items must be returned to us within 7 days.

Step 5: When we receive the items in a good condition, you will be repaid within 30 days. If we receive the items incomplete or damage, we will inform you.

Only items that have been purchased online at can be returned. For all other return shipments you must contact the shop where you purchased the items.

Please contact in case of issue with the delivery.